Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, free of any scent (including smoke, perfume, and body odor), with tags, and in its original packaging. Items that show wear, use, or scent cannot be resold and are not eligible for return. You will also need the receipt or proof of purchase.
To start a return or request a size exchange, sign in to your customer account, open your order, and submit a request through our self-serve return center. Laura reviews requests and arranges replacement sizes, subject to availability. For help with your request, contact us at laura@ahzalhea.com. Returns must be sent to:
AhzAlhea Designs
5631 Noon Rd
Bellingham, WA 98226
United States
For eligible size exchanges requested within 14 days of delivery, Ahzalhea provides and pays for a prepaid return label and ships the replacement size free of charge. For refund-only returns, return postage remains the buyer's responsibility and we do not provide a prepaid return label. If your request is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always reach us with any return questions at laura@ahzalhea.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To request an eligible size exchange within 14 days of delivery, sign in to your customer account, open your order, and submit a request through our self-serve return center. Laura reviews your request and arranges the replacement size, subject to availability. The item-condition requirements and exclusions above still apply. Ahzalhea provides and pays for a prepaid return label and ships the replacement size free of charge. You do not need to make a separate purchase for an approved size exchange.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn, unused, free of any scent, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at laura@ahzalhea.com.
Conditions of return
- Buyer can request a refund-only return within 30 days of delivery or an eligible size exchange within 14 days of delivery.
- Buyer must submit a request through our self-serve return center before shipping the item back.
- Buyer is responsible for return postage for refund-only returns. For eligible size exchanges requested within 14 days of delivery, Ahzalhea provides and pays for a prepaid return label and ships the replacement size free of charge, subject to availability.
- Buyer is responsible for any loss in value if an item is not returned in its original condition. Worn, used, scented, or damaged items cannot be resold.